The Royal Meteorological Society is committed to safeguarding your privacy online. We use the information we collect about you to help us understand more about how our site is used.

The two sections following relate to:
A. RMetS Members and how personal information is treated
B. All other website users and customers and how personal information is treated.

A. RMetS Members’ Data

Some personal information including addresses, phone numbers, e-mail addresses, and other demographic information is collected for membership, subscriptions and publications, meeting registrations, submission of articles, and other similar transactions. RMetS takes precautions to protect your individual information from unauthorised use. RMetS may make internal use of your contact information to inform you of situations or services that may interest you.
The RMetS online access to contact details is a service restricted to use by members.* It contains basic contact information and membership data. E-mail addresses are not released to outside organizations, except when a vendor performs a service for RMetS under its supervision. Our policy is not to sell or divulge member postal mailing addresses except to those performing a service for us (e.g. journal distribution, when we supply printed address labels to our printers rather than lists.)

*RMetS members may change and update their addresses, e-mail address online.
With reference to the Society Journals, author or referee information is never divulged, and is only used for purposes related to RMetS, its journals, and/or manuscripts which have been submitted to them.

When you submit credit card transaction information to our site online it is authorized and cleared through our payment service provider Secpay. All payments are made securely and all card details are encrypted.

B. Non-members’ data (online customers etc)

Any personal data collected on this site is information that enables us to identify you, such as your email address, name, title, and address.

Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.

This policy will let you know:

1. What personally identifiable information is collected from you

2. How your information is used

3. Who is collecting your information

4. With whom your information may be shared

5. What choices are available to you regarding collection, use, and distribution of your information

6. How you can access, update or delete your information

7. How RMetS treats your personal information

8. What about children’s privacy

9. The kind of security precautions that are in place to protect the loss, misuse, or alteration of your information

1. What personally identifiable information does RMetS collect from me?

Like many websites, RMetS uses cookies in order to provide you with a more personalised web service.
A cookie is a text-only string of information that we pass to your computer’s hard disk through your web-browser so that the website can remember who you are. Cookies cannot be used by themselves to identify you.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
For more information about cookies, please see www.allaboutcookies.org.
We use per session cookies on our website:
per session cookies, are temporary cookies that remain in the cookies file of your browser until you leave the site
We use per session cookies to enable you to remain logged in, while browsing through our online booking system or buying products.
If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the RMetS site to the full, we recommend that you leave them switched on.
For instructions on how to stop cookies being installed on your browser, please see http://www.allaboutcookies.org/manage-cookies.

2. How does RMetS use my information?

We use the information we collect about you to help us with understanding more about how our site is used and to be able to record goods and services provided.

3. Who is collecting your information?

When you are on the RMetS website and are asked for personal information, you are sharing that information with RMetS alone unless stated otherwise. For example, when you are using our secure online payment pages you are either going through a secure site or going through to a partner company, Secpay. http://www.secpay.com. We also accept payment by Palpal in our online shop. Please see http://www.paypal.com for their terms and conditions

4. With whom does the RMetS share your information?

As a general rule, we will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure online trading pages you are going through to a partner company or using our secure server and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

5. What are my choices regarding, collection, use and distribution of my information?

If you indicated that you are interested in receiving information about becoming a member of the Society, or subscribing to our journals, then we may contact you about this, either electronically or otherwise. RMetS does not sell, give or rent user information to any third party organisations.

6. What is RMetS’s policy on allowing me to update, correct, or delete my personally identifiable information?

The accuracy of your individual identifying information is important to us. If you change email address or any of the other information we hold is inaccurate or out of date, please email us at info@rmets.org with your new contact details.

7. How does RMetS protect my personal identifiable information?

RMetS is committed to taking reasonable steps to protect the individual identifying information that you provide to us.

8. What about children’s privacy?

The safety of children is very important to us. Our education site Metlink.org does not collect personally identifiable information from children. Children should always ask a parent for permission before sending personal information to anyone online.

9. What security precautions are in place to protect against loss, misuse, or alteration of my information?

When you give RMetS personal information that information may be stored and processed outside of the UK and we take steps to ensure that your information is treated securely.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, RMetS cannot ensure or warrant the security of any information you transmit to us, and you transmit it at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Payments

Payments are processed securely through our online partner Secpay. All credit card information is encrypted.

Returns and Cancellations

Conference Bookings - Cancellations

Refunds will be made if requested up to 4 weeks before the starting date of the conference. 25% of the total amount booked will be deducted for administration costs
Substitutions may be made up until 2 weeks before the start of the conference.

Other Products purchased online

RMetS operates a 28 day returns policy for any goods purchased online. During this time you may return goods for whatever reason as long as they are in their original condition.
This excludes CDs, DVDs and other recordable media

To return goods

Please email orders@rmets.org informing us that you will be returning the goods.
Please package the relevant item(s) securely and send it to us at Royal Meteorological Society, 104 Oxford Road, Reading, RG1 7LL, UK
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than GBP 50 .
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item' s normal postage charge. We cannot refund any priority, express or courier component of the postage charge.

Delivery and Availability

RMetS cannot guarantee that all the items on the online shop will remain available indefinitely. However, every effort will be made to maintain continuity of supply.

Delivery Times

Your order will normally be despatched to you within 10 working days.

Order Progress

Please contact our offices or email orders@rmets.org

Faulty Items

If you receive a faulty item, you have the right to a full refund.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer website