The Public Weather Service Customer Group


The Public Weather Service Customer Group (PWSCG) acts on behalf of the public as the customer for the free weather services which the Met Office provides. It is responsible for ensuring that the services are aligned to the operational needs of the Public Sector users of Public Weather Service outputs. The group also sets the requirements for the Public Weather Service, specifying and monitoring its outputs, supporting research and development to meet future requirements.

The PWSCG and Met Office are sponsored by their owning government department, Business Innovation and Skills with the PWSCG providing advice to the Minister of State for Universities and Science, David Willetts.

Members of the PWSCG are drawn from the principal public sector users of the service. The Group includes senior managers from across government departments and their agencies, the devolved administrations and local government and is steered by an independent chair, Nick Baldwin. There is also a member of the general public and a representative from the Public Weather Service nominated broadcaster, currently the BBC, who advises on how to extend and maximise the understanding and reach of the services. The Group are also supported by a small dedicated Secretariat.

One of the most important roles the Customer Group fulfils is ensuring the public and emergency responders get the weather services and information they need. They do this through a programme of consultation which enables them to capture the requirements for the Public Weather Service. This also means that the decisions the Customer Group makes about changes to the Public Weather Service are based on robust evidence that will withstand external scrutiny and provide real benefits to end-users.

To view more details on the PWSCG visit their website